To return a purchase you must fulfil the following guideline:

Please get in touch with customer service by emailing returns@katmaconie.com before returning any goods. The return period is 30 days. Your purchase must be returned in the original packaging and unused condition.

Note that archive sale items marked with a '*' are final and can only be exchanged. Shoe boxes are considered part of the product so please place the box within a shipping box to prevent any damage.

Katmaconie.com reserves the right to reject any returns that do not comply with our returns policy. Kat Maconie products purchased through retailers and stockists may not be exchanged or returned through Katmaconie.com.

We hope you love your purchases, but if for any reason you do need to return an item, we’ve made it as simple as possible. Just return the item(s) in the original undamaged packaging including all product labels, stuffing, dust bags, gift boxes, and tote bags within 30 days of receiving your order, and enclose the completed returns form in your parcel. Returns that appear to be used will regrettably not be refunded and might be returned to you.

Please be advised that all full-price and in-season items can be refunded within the return period. Archive sale items marked with a star / '*' are final and can only be exchanged or returned to a gift card. For more information please check out our terms and conditions.

We can provide all orders in the return period with a prepaid DHL Express return label using our negotiated discounted rates. Please note: You don't pay the prepaid return cost separately, it is deducted from your refund. By using this label you consent to the deduction of the return postage cost from your refund. You can book a home collection at a time that suits you or drop the parcel off your nearest DHL drop off point 

Pre-Paid Return Rates:

UK: £3.99 DHL EXPRESS 

US & CANADA: £10  DHL EXPRESS

EU: £10 DHL EXPRESS

OTHER COUNTRIES: £20 DHL EXPRESS

RETURNING A PURCHASE FROM THE UK

Please enter one of the reason codes on the return form that came with your order. 

Attach the Transportation Label on top of the box. Place the Waybill document on top of the box ready for collection.

BOOKING A COLLECTION

Visit this page here

Select “No – I don’t need a shipping label” 

Select “I have a DHL Waybill Number” Enter the Return DHL Waybill Number that came inside your order 

Optional: Entering your phone number as shown on the DHL Waybill will pre-populate your collection address

Confirm or specify your collection address then press “Next” 

Enter the weight and dimensions. You can estimate if you are unsure!

Select the date for the collection and use the yellow sliders to choose a time window and then select “Schedule Pickup”



RETURNING A PURCHASE FROM THE US AND COUNTRIES OUTSIDE OF THE EU

- INTERNATIONAL ORDERS PLACED BEFORE 17/12/2020

Please email returns@katmaconie.com to arrange a return.

- INTERNATIONAL ORDERS PLACED AFTER 17/12/2020

Click here to book a arrange a return.



INITIATING A RETURN WITH YOUR OWN LABEL

Please enter one of the reason codes on the return form that came with your order.

- Postage and any costs incurred must be paid by the sender, and will not be refunded by Kat Maconie (this does not affect your statutory rights)

- We strongly recommend that you use a trackable courier service such as DHL Express to return your items to us, as we will be unable to offer refunds on items that do not reach us

- For all returns, outer packaging must be marked 'returned goods' to prevent your parcel being held at customs and allow us to process your refund or exchange promptly. Any customs fees incurred from incorrect shipments will be charged from your refund

- You will be notified by email once your return has been received and processed.

 

RETURN ADDRESS:

Kat Maconie Returns 

Rioz Global Ltd 

Unit 4 School Close Burgess Hill West Sussex 

RH15 9RX 

T: +44 (0)1444 230584


Unfortunately, we do not currently offer exchanges once the order has been processed and shipped, however, you can return the item and reorder the new size.*Please be advised we have a handy tool on our website to make it easier when selecting the best fit. Simply select a size on the product page and the length and widest part measurement will be displayed below for your reference. If you have any more questions or concerns please do not hesitate to contact us.