We hope you love your purchases, but if for any reason you do need to return an item, we’ve made it as simple as possible. Just return the item(s) in the original undamaged packaging including all product labels, stuffing, dust bags, gift boxes, and tote bags within 30 days of receiving your order. Returns must be in their original unworn condition, items that appear to be used will regrettably not be refunded and might be returned to you. Shoe boxes are considered part of the product so please place the box within a shipping box to prevent any damage. 

Katmaconie.com reserves the right to reject any returns that do not comply with our returns policy. Kat Maconie products purchased through retailers and stockists may not be exchanged or returned through Katmaconie.com.

Please be advised that all full-price and in-season items can be refunded within the return period. Archive sale items marked with a star  '*'  after the name are final and can only be exchanged or returned to a gift card. For more information please check out our terms and conditions.

We can provide all orders in the return period with a prepaid DHL Express return label using our negotiated discounted rates. Please note: You don't pay the prepaid return cost separately, it is deducted from your refund. By using this label you consent to the deduction of the return postage cost from your refund. 

Pre-Paid Return Rates:

UK: £3.99 DHL EXPRESS 

US & CANADA: £10  DHL EXPRESS

EU: £10 DHL EXPRESS

OTHER COUNTRIES: £20 DHL EXPRESS

Please email returns@katmaconie.com for a DHL Express return label including your order number in the subject line.

Please follow the link here to for a return label and instructions on how to arrange a return.

Postage and any costs incurred must be paid by the sender, and will not be refunded by Kat Maconie (this does not affect your statutory rights). We strongly recommend that you use a trackable courier service such as DHL Express to return your items to us, as we will be unable to offer refunds on items that do not reach us. For all returns, outer packaging must be marked 'returned goods' to allow us to process your refund or exchange promptly. 

RETURN ADDRESS

Kat Maconie Returns

Rioz Global Ltd

Unit 4 School Close Burgess Hill West Sussex

RH15 9RX

+44 7483 906056

Kat Maconie offers exchanges only on different colours or sizes on the original style(s) purchased. If you would like to purchase a new style, a new order must be placed. There is no return shipping or fee for exchanges.

To initiate an exchange contact us here.

Our products are designed with love and made with the greatest care and attention to details. Here are a few tips to keep them nice and happy, in the new loving home you are offering them.  

It is normal for leather goods to bear natural imperfections and anomalies, these make every piece unique and special to you. To help you better care for your specific Kat Maconie product please refer to the guide below:

GENERAL

We always advise storing shoes away from light and heat preferably in a clean dry area, in their original packaging.

LEATHERS

NATURAL-GRAINED LEATHER

A premium grade hide that has not been buffed to showcase the skin's natural texture. Use a clean damp cloth to gently wipe and remove any dirt.

EMBOSSED LEATHER

The leather has been stamped to achieve a distinctive pattern. Use a clean damp cloth to gently wipe and remove any dirt.

BUFFED LEATHER

The top layer of grain has been removed to achieve a soft clean finish. Use a clean damp cloth to gently wipe and remove any dirt.

PATENT LEATHER

The leather has been coated with a glossy varnished surface.

- Clean any dust with a damp cloth

- Remove any scuff marks with patent leather cleaner

SUEDE LEATHER

It has a soft napped finish.

Do not clean with water alone as it will diminish the colour and texture of the item.

- Before use, seal with a professional sealant to repel dirt.

- To treat a liquid spill, pat the area with a clean cloth and then apply a layer of talcum powder on the stain. Let it set overnight, then brush with a suede brush to remove the dried powder.

- For dried stains, rub with a kneaded eraser or emery board. For heavier stains, blot with white vinegar and a clean towel. Repeat as needed until the stain disappears. This can be used on both water and salt stains.

CALF HAIR

This is a delicate material and should areas become bald it is impossible to reverse the damage. Made from calf hair that has been bleached and then printed.

Loose dirt can be removed with a slightly damp cloth and left to dry naturally.

NATURAL FIBRES

VELVET

Loose dirt may be removed with a damp cloth and dried immediately away from direct heat.

STRETCH GLITTER FABRIC

As with all glitter products, a small amount of glitter may be lost initially. Once the glitter has been lost, it is not possible to replace. Care must be taken to avoid contact with solvents, which may cause further glitter loss.

Loose dirt may be removed with a soft dry cloth as to not damage the glitter finishing.