1. ACCEPTANCE OF TERMS
Your use of the Katmaconie.com website and the products and services available here are subject to the following terms and conditions. By using this website and what it entails, you are agreeing to all of the Terms and Conditions, which may be updated by us occasionally.
Your statutory rights shall remain unaffected by these terms and conditions, and except in accordance with these terms and conditions all purchases are non-exchangeable, non-refundable and non-transferable.
By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. Once you have placed an order and we have received it, you will receive an automated email acknowledging the receipt (“confirmation of order”). This email shall contain all the information about your order, including price and estimated delivery date.
You must immediately check all the details contained in the confirmation of order and you are advised to keep a printed copy of the order. You are able to correct any errors in your order up to the point at which you click ‘submit’ on your order. The contract between us will be formed at that point.
Whilst we aim to keep our website information always up-to-date, in the event that your chosen product is out of stock, its price is higher than displayed on your order, or subject to delay, we will inform you as soon as possible on the email address attached to your order. Where applicable, we may offer a full refund or an alternative product. We will never provide a substitute product without your explicit consent.
All returns must be made within 14 days of receiving your order. All items must be returned in their original condition, including undamaged shoe boxes and dust bags. Purchased products must be tried on a carpeted surface. If a pair is returned damaged, scuffed or worn on the sole or any other areas, we reserve the right to refuse the return. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.
Please note you are responsible of handling any costs of returning items to us, unless you have received a defective product. We strongly recommend that you use a trackable courier service to return the items as they are under your responsibility until they reach us.
Returns from outside of the EU must be invoiced as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent them being held at UK Customs. If a value is specifically requested by your chosen courier company for shipment please use 'Value to USD10'. Please note that the customer is liable for extra fees incurred for incorrectly marked returns, should they be held at Customs.
Different conditions may apply during sales campaigns. This section will be updated as applicable.
In the case of a refund we will only issue repayment back to the card listed on the original order. We cannot return payment on to any other card or in any other form than the original payment.
Exchanges are allowed within 28 days of the initial delivery date. All items must be returned in their original condition, including undamaged shoe boxes and dust bags. Purchased products must be tried on a carpeted surface. If a pair is returned damaged, scuffed or worn on the sole or any other areas, we reserve the right to refuse the exchange. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.
Returns from outside of the EU must be invoiced as “RETURNED GOODS – OF NO COMMERCIAL VALUE” to prevent them being held at UK Customs.
If requested by shipping company, put value to USD 10. If you don’t mark the shipment clearly with No Commercial Value/Return, we risk getting charged for import tax and custom. Any custom or VAT related costs due that the return package is not marked correctly, will be charged back to you.
The return and financial responsibility is yours until it reaches Kat Maconie and are confirmed by a delivery confirmation. Please notice that we can exchange your items to another size or type if available in stock. You will be charged for the new postage of the return.
Please send all returns or exchanges to the below address with a letter and explanation:
Kat Maconie Return & Exchanges
CSM LOGISTICS SOUTH EAST
UNIT 21 BERMONDSEY TRADING ESTATE
ROTHERHITHE NEW ROAD
2.4 DEFECTIVE GOODS
We ask you to return the product to Kat Maconie. Upon receiving it, we will examine the returned product. If it is deemed faulty, we will notify you of your refund via email. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. If we believe the item is not defective the item will be returned to you.
3. RETAILER POLICIES
Kat Maconie products purchased through retailers and stockists may not be exchanged or returned through Katmaconie.com. All promotional discounts and codes are valid for six months from the date of release, unless otherwise stated in the individual information. If you have any queries regarding promotional offers and discounts, please contact a member of our team.
4. SHIPPING INFORMATION
All orders are shipped out using a signed for delivery service. Promotions should be automatically deducted, if not please contact us accordingly. Please ensure you provide a shipping address where the courier is able to obtain a signature. We hold no liability for any delay in delivery of products ordered or any other matter to the extent that the delay is due to any event outside our reasonable control, including, but not limited to, acts of God, war, flood, fire, labour, disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
Prices displayed on Katmaconie.com are in UK sterling and include taxes. Prices do not include service, payment and delivery charges. You may be asked to pay duty fees for orders outside of the UK.
It is always possible that, despite our best efforts, a product listed on our site may be incorrectly priced. If a product’s correct price is less than our stated price we will charge the lower amount. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
The 10% sign up discount code only applies to full price products.
All promotional discounts and vouchers are valid for six months from the date of release, unless otherwise stated in the individual information. If you have any queries regarding promotional offers and discounts, please contact a member of our team.
We reserve the right to void, suspend, cancel or amend competitions where it becomes necessary to do so.
7. DELIVERY INFORMATION
Delivery prices are calculated at checkout based on destination.
All orders are shipped out using a signed for delivery service. Please ensure you provide a shipping address where the courier is able to obtain a signature. Any changes to your order please contact us as soon as you can.
All shipments from Kat Maconie LTD to countries outside the EU are shipped DDU (Delivered Duties Unpaid). This means if you order from our site for delivery outside the EU including Switzerland or Norway, your order may be subject to import duties and taxes that are applied when your delivery reaches the destination.
Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties, taxes and admin fees incurred, therefore we recommend that you contact your local customs office for further information before placing your order.
If the package is not picked up by the customer and it incurred costs as a result of this, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment. This includes shipping costs, additional payments, charges, taxes, fees for pre-payments, return costs, charges, etc.
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