GLOBALE UK LIMITED is our sales facilitation and fulfilment partner on all international orders from 17/12/2020, providing you with access to; localised payment providers, shopping in the currency and language that suits you, as well as providing the option to pay import duty and taxes at checkout, You can access their terms and conditions at the bottom of the check out page.
- ACCEPTANCE OF TERMS
Your use of the www.katmaconie.com website and the products and services available here are subject to the following terms and conditions. By using this website and what it entails, you are agreeing to all of the Terms and Conditions, which may be updated by us occasionally.
Your statutory rights shall remain unaffected by these terms and conditions, and except in accordance with these terms and conditions all purchases are non-exchangeable, non-refundable and non-transferable.
Prices displayed on ww.katmaconie.com are the price for the products only. All prices for purchases in the UK include VAT.
It is always possible that, despite our best efforts, a product listed on our site may be incorrectly priced. If a product’s correct price is less than our stated price we will charge the lower amount. If a product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
By placing an order through our site, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old. Once you have placed an order and we have received it, you will receive an automated email acknowledging the receipt (“confirmation of order”). This email shall contain all the information about your order, including price and estimated delivery date.
You must immediately check all the details contained in the confirmation of order and you are advised to keep a printed copy of the order. You are able to correct any errors in your order up to the point at which you click ‘submit’ on your order. The contract between us will be formed at that point.
Whilst we aim to keep our website information always up-to-date, in the event that your chosen product is out of stock, its price is higher than displayed on your order, or subject to delay, we will inform you as soon as possible on the email address attached to your order. Where applicable, we may offer a full refund or an alternative product. We will never provide a substitute product without your explicit consent.
3.1. PAYMENT TERMS
The total cost of your order will be the purchase price for the Products and any additional customisation of shipping fees, if applicable.
You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate. You further confirm that the credit/debit card is valid and the inputted payment details are correct. All credit/debit cardholders and payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.
We are not responsible for any charges or other amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order or as a result of the seller of the Product(s) being located in the United Kingdom.
If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on www.katmaconie.com, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you as a result of your card issuer or payment method provider charging you in a different currency other than the currency of your purchase as displayed on the www.katmaconie.com.
3.2. KLARNA PAYMENT
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay in 3
Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
3.3 DELIVERY INFORMATION
Delivery prices are calculated at checkout based on destination.
All orders are shipped out using a track and trace delivery service. Please ensure you provide a shipping address where the courier is able to obtain a signature. Any changes to your order please contact us as soon as you can. If you’d prefer not to sign for your delivery, you can remove the signature requirement with DHL On Demand Delivery, so that the parcel can be left in a chosen place. Please note that if you choose to release signature delivery, Kat Maconie and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
We hold no liability for any delay in delivery of products ordered or any other matter to the extent that the delay is due to any event outside our reasonable control, including, but not limited to, acts of God, war, flood, fire, labour, disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
All returns must be made within 30 days of receiving your order. All items must be returned in their original condition, including undamaged shoe boxes and dust bags. Purchased products must be tried on a carpeted surface. If a pair is returned damaged, scuffed or worn on the sole or any other areas, we reserve the right to refuse the return. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.
4.1 UK RETURNS INSTRUCTIONS
We are now shipping all UK orders with a prepaid DHL Express return label using our negotiated discounted rates. Please note: You don't pay the prepaid return cost separately, it is deducted from your refund. By using this label you consent to the deduction of the return postage cost from your refund. Pre-Paid Return Rates UK: £3.99 DHL EXPRESS.
- Please enter one of the reason codes on the return form that came with your order.
- Attach the Transportation Label on top of the box.Place the Waybill document on top of the box ready for collection.
Please be advised that all full-price and in-season items can be refunded within the return period. Archive sale items marked with a star / asterisk '*' are final and can only be exchanged or returned to a gift card. For more information please check out our terms and conditions. https://katmaconie.com/pages/t-cs
Booking a collection
- Go to https://returns.dhl.co.uk/ereturns/ and select your Pickup country and then select “Go”
- Select “No – I don’t need a shipping label”
- Select “I have a DHL Waybill Number”
- Enter your DHL Waybill Number
- Optional: Entering your phone number as shown on the DHL Waybill will pre populate your collection address
- Confirm or specify your collection address then press “Next”
- Enter the weight and dimensions. You can estimate if you are unsure!
- Select the date for the collection and use the yellow sliders to choose a time window and then select “Schedule Pickup”
4.2. INTERNATIONAL ORDERS PLACED BEFORE 17/12/2020
Please email firstname.lastname@example.org to arrange a return.
4.3. INTERNATIONAL ORDERS PLACED AFTER 17/12/2020
Please follow the link below to book a arrange a return
4.4. ARRANGING A RETURN WITH YOUR OWN COURIER
Postage and any costs incurred must be paid by the sender, and will not be refunded by Kat Maconie (this does not affect your statutory rights) We strongly recommend that you use a trackable courier service such as DHL Express to return your items to us, as we will be unable to offer refunds on items that do not reach us. For all returns, outer packaging must be marked 'returned goods' to allow us to process your refund or exchange promptly.
Kat Maconie Returns
Rioz Global Ltd
Unit 4 School Close Burgess Hill West Sussex
+44 7483 906056
In the case of a refund we will only issue repayment back to the card listed on the original order. We cannot return payment on to any other card or in any other form than the original payment. Once processed by us, the refund is sent straight away to your bank. It usually takes 1-5 business days for the refund to be processed by your bank and the funds to appear in your bank account. However, it can sometimes take longer depending on how your bank processes refunds. Shipping and handling charges for return merchandise are not refundable unless we have made a shipping error.
Unfortunately, we do not currently offer exchanges once the order has been processed and shipped, however, you can return the item and reorder the new size.*Please be advised we have a handy tool on our website to make it easier when selecting the best fit. Simply select a size on the product page and the length and widest part measurement will be displayed below for your reference. If you have any more questions or concerns please do not hesitate to contact us.
- DEFECTIVE GOODS
We ask you to return the product to Kat Maconie. Upon receiving it, we will examine the returned product. If it is deemed faulty, we will notify you of your refund via email. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. If we believe the item is not defective the item will be returned to you.
Please be advised that sale items can include ex-display items. These might show some minor signs of wear for example on the sole of the shoe. If you have any questions or concerns please do not hesitate to contact the customer service team before your order is shipped.
If the defective item has been purchased from another retailer or stockist please get in touch with them directly and refer to their terms and conditions.
- SAMPLE SALE GOODS
All sample sale purchases are final and cannot be exchanged, returned or repaired by Katmaconie.com.
- RETAILER POLICIES
Kat Maconie products purchased through other retailers and stockists may not be exchanged or returned through www.katmaconie.com.
All promotional discounts and codes are only valid for the dates published in terms and conditions of the promotion, unless otherwise stated. If you have any queries regarding promotional offers and discounts, please contact us via email@example.com.
- KAT MACONIE COMPETITION GIVEAWAYS
The giveaways are eligible for all customers aged 18 years or over that entered the Kat Maconie competition following the qualifying steps. To enter the giveaway you have to enter the competition through the link shared by us. You can only enter the competition once. Incomplete, illegible, misdirected or late entries will not be accepted. No purchase is necessary to enter the giveaway.
Winner(s) will be chosen at random to win a product or voucher as stated on the relevant page, to be spent on www.katmaconie.com. The prize is non-refundable, non transferable, non-exchangeable, and there is no cash alternative offered. The voucher will be valid for a period of twelve months from the date of receipt.
Unless otherwise stated, the giveaways are open to entries from all countries. Please check our shipping policy to ensure that we deliver to your country as the voucher can only be used on www.katmaconie.com website and therefore not in any physical stores.The winners will be chosen within the dates as stated in the terms of the competition and contacted directly via e-mail or else stated.
- FREE GIFTS WITH PURCHASE
From time to time we may run free promotional gifts with purchase, these are usually time-limited so we would advise you to place an order as soon as possible to avoid disappointment.
- Only orders placed with a qualifying spend and relevant items during the promotional period will be eligible to receive the appropriate free gift (while stock last).
- The gift will be added automatically at checkout with £0.00 value.
- All free gifts are subject to availability and cannot be transferred or substituted for any other item (including gifts), cash or credit.
- The free gift is only available with purchases made in the Kat Maconie concept store or on www.katmaconie.com.
- The free gift offer may not be used in conjunction with any other offer or promotion that we run on our website, unless otherwise stated.
- Only one free gift per order, per person, per address for the duration of the promotional period (if you place more than one order with us in the period the free gift offer is running, you will only receive the gift on your first order).
- The free gift will be dispatched with the relevant items from your qualifying order.
- If a customer wishes to return an order or item that qualified for a gift with purchase, the transaction can only be refunded if the gift with purchase item is also returned. Otherwise, the full price of the gift will be deducted from the refund.
- The free gift offer is valid within the dates as stated on the relevant page.
- In the event of any dispute, the decision of Kat Maconie Ltd is final.
- We reserve the right to amend these terms and conditions at any time. If we do this we will publish the amended terms and conditions on this page.
We reserve the right to void, suspend, cancel or amend competitions where it becomes necessary to do so.
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