Kat Maconie shoes and accessories have been designed to perform and look good for a looooooong time. To take care good care of your Kat Maconie product and ensure its longevity, don't hesitate to refer to our 'how to care' guide here.
In case you product does not perform as well as expected or you noticed that something isn't right, our customer service team is here to advise you, no matter when or where you purchased your product. Cats have nine lives and so does your Kat Maconie item. Please think of gifting, donating or re-selling your KM shoes and bags, so someone else can continue enjoying them.

Sustainability also means caring for others, starting with the people you work with. We manufacture our shoes and accessories in family run, boutique factories in China, that ensure the best craftsmanship as well as a fair, caring and safe environment for workers. Our design and production team travel twice a year to China in order to visit manufacturers and suppliers to meet the amazing women and men that make our dream design a reality. During these visits the quality of the production as well as the working conditions are closely monitored to ensure that our values stay aligned. 

Printing return labels and invoices  for every order meant we were sending out over 40,00 pages of paper on average a year, most of which were not needed as only a small proportion of orders are retuned or exchanged. As we work towards a more sustainable future, we have now switched over to paperless (email) invoices and online returns meaning we email the order invoices and only print return labels when required.  If you need  arrange a return simply email returns@katmaconie.com for a copy of your return label and instructions on how to book a home collection.