Click the "Account icon" at the top right of the katmaconie.com website, then click "forgot password?". After entering the email address linked to your account, an email will be sent to you allowing you to re-set your password

Lucky you! Simply paste the discount code into the Gift Card or Discount code box at check out and press apply. Note that only one discount at any time can apply to a single order.

It might be that the discount code doesn't apply to the products in your cart, for example some codes can only be used on full price items. If you received the code in a newsletter please check the details in the newsletter or email us for more information.

You may experience a few minutes delay after you have placed your order and before you receive the order confirmation. You should also check your "Spam" or “junk email” folders , in case the message may have been delivered there depending on your email settings. If you still have not received an email after five minutes, please contact Customer Service to resend it to your email address.

Please contact our Customer Service department as soon as possible by emailing us back from your order confirmation notification, or by filling out the form under the "Contact us" section on our website: https://katmaconie.com/pages/contact

You will receive a confirmation email with the tracking link as soon as your order is ready to be shipped. You can also log into your Account anytime to track your order. If necessary, please feel free to contact our Customer Service department by email under the Contact us section.

Please check out our shipping page for the estimated shipping times for your region on our shipping page here.

Yes we can indeed deliver to your hotel. We would advise to check out the shipping times for your holiday destination on our shipping page before placing an order. Please be advised that delivery to some remote areas will need to be completed by road, so might take longer. Please contact customer service if you require further assistance.

Unfortunately, our Klarna payment option is only available for UK customers at this time. Due to a glitch with the messaging from Klarna and you may be informed that you need a US delivery address - this is false and we’re in the process of rectifying. In the meantime please be advised that Paypal Credit also offers a buy now pay later credit option.

An eCheck is an electronic funds transfer from your bank account to the Kat Maconie PayPal account. Your order will show as pending until the echeck clears the bank. It usually takes up to up to 6 business days for an eCheck to clear.

We are obligated to declare the value of the goods on the customs invoice because international orders to some destinations might result in additional import costs.This charge is ultimately determined by your local customs authority. 

Payment of this by the customer may be necessary to release your order from customs. For more information, please consult your local customs office. If an order is sent back to our UK warehouse because the import fees were not cleared, the customer is liable to any additional costs, including the cost of returning the parcel back to our UK warehouse.

Good news! We are now shipping all orders with a prepaid DHL Express return label using our negotiated discounted rates. Please note: You don't pay the prepaid return cost separately, it is deducted from your refund. By using this label you consent to the deduction of the return postage cost from your refund.

Pre-Paid Return Rates:

UK: £3.99 DHL EXPRESS

US: £20.00 DHL EXPRESS

EUROPE: £20.00 DHL EXPRESS

OTHER COUNTRIES: £35.00 DHL EXPRESS

For more information please check out our returns page

Please email returns@katmaconie for another copy of the return label. 

Please be advised that once processed by us the refund is sent straight away to your bank. However it usually takes 1-5 business days for the refund to process into your account, depending on how your bank processes the refund, and for the funds to appear in your bank account. 

 

If you do not see the refund back into your account, we recommend you contact your bank directly. Please get in touch with our customer service team if you require a copy of the refund authorization key that was sent to your bank.

We have introduced a handy tool on our website to make it easier when selecting the best fit. 

Simply select a size on the product page and the length and widest part measurement will be displayed below for your reference. You can use a ruler or a tape measure to select the best size. *widest part measurement is the circumference around the widest part of the shoe.

You can sign up for back in stock notification on the producing page by selecting your size and entering your email address. You will receive an email as soon as the size comes back in stock.

For all wholesale enquiries please email jasmin@katmaconie.com.

Thank you so much for your interest in our manufacturing set up and social responsibility.

We currently manufacture our range in China across a number of smaller artisan factories.

We travel to our manufacturers on a frequent basis and have a team on the ground ensuring that the environment for workers is up to a very high standard.

In terms of our environmental responsibility we are constantly evolving and finding ways to reduce our carbon footprint and plastic consumption. Learn more here

We do not offer styles from vegan leather at the moment, however, we are looking into options and hoping to have more to offer in the future. 

 Please note these are general guidelines. We always advise storing shoes away from light and heat,  in a clean dry area. Where possible we recommend keeping the shoes in their original shoe box. After wearing them, place your shoes on a shoe tree and leave to air out before returning them to their original shoebox. Never store your shoes in a room that is damp or subject to extreme temperature fluctuations.

Many of our finishes and accessories are produced in house with great care and attention, to avoid damage to them, please avoid contact with abrasive surfaces.

It is normal for leather goods to bear natural imperfections and anomalies, these make every piece original and exclusive to you. To help you better care for your Kat Maconie products please use the following guide here.