You will have the opportunity to gain excellent hands-on experience servicing luxury online customers and retail customers in Head office and in our Shoe and Beauty Concept store. You will be responsible for fulfilling our customers web orders, liaising directly with customers offering a seamless service and supporting the wholesale sales team over busy periods.This is a great opportunity to join a growing team in a entry level head office position.


  • You will assist customers with order enquiries via several channels (email retail, Facebook, Instagram and telephone)
  • You will provide product and service information to customer when necessary
  • Pick and pack e-commerce orders
  • Book shipments for e-commerce orders
  • Support retail team in store 1 to 2 days a week
  • Assist the Wholesale Sale team by inputting orders over selling season
  • Weekly stock take
  • some admin duties for CEO


  • You are experienced with at least 1 year working in customer service and admin experience, preferably in a luxury/fashion retail environment
  • You are an excellent communicator, in both verbal and written English
  • You are able to work under pressure in a fast-paced environment
  • You are confident and very articulate
  • You are a proficient user of IT systems, both customer service specific and Windows packages
  • You are a strong listener
  • You are a problem solver with strong organizational and follow-up skills
  • You are flexible in schedule; must be available to work some weekends.
  • You must be very organised and pay attention to detail

Job Type: Full-time

Salary: £18,000.00

Apply now: e-mail us at hello@katmaconie.com