Frequently Asked Questions
Shopping
Please check out our shipping page for the estimated shipping times for your region here.
Please contact our Customer Service department as soon as possible by emailing us back from your order confirmation notification, or by filling out the form under the "Contact us" section on our website: https://katmaconie.com/pages/ contact you can also reach us via WhatsAapp on +44 7486038904. Please note our warehouse is usually very quick at packing your order, which means we might not be able to update an order before it's been shipped out. In this instance we can attempt to turn the parcel around with the courier or arrange a free return.
You may experience a few minutes delay after you have placed your order and before you receive the order confirmation. You should also check your "Spam" or “junk email” folders , in case the message may have been delivered there depending on your email settings. If you still have not received an email after five minutes, please contact Customer Service to resend it to your email address.
You will receive a confirmation email with the tracking link as soon as your order is ready to be shipped. You can also log into your Account anytime to track your order. If necessary, please feel free to contact our Customer Service department by email under the "Contact us" section.
It might be that the discount code doesn't apply to the products in your cart, for example, some codes can only be used on full price items. If you received the code in a newsletter please check the details in the newsletter or email us for more information. Discounts on time limited promotion will no longer be valid after the promotion dates have passed.
We hope you love your purchases, but if for any reason you do need to return or exchange an item, we’ve made it as simple as possible.
You have 14 days from receiving your order to create your exchange via our return portal here.
https://katmaconie.com/a/return
Condition of return
Items must be returned to us unused with all original KAT MACONIE undamaged packaging including all product labels, stuffing, dust bags, gift boxes, and tote bags.
Due to the delicate nature of our soles, shoes should be tried on a clean dry protected such as a carpeted surface away from any moisture
Click the "Account icon" at the top right of the katmaconie.com website, then click "forgot password?". After entering the email address linked to your account, an email will be sent to you allowing you to reset your password.
Lucky you! Simply paste the discount code into the Gift Card or Discount code box at check out and press apply. Note that only one discount at any time can apply to a single order.
We currenly only offer Klarna in the UK. For international orders please select your shipping country and currency before checkout to access all the payments options available in your region at check out.
Products
You can find the size guide on the product page of the item you are looking for including a measurement chart (cm) and international conversions to help you find the right fit for you. If you have any more questions regarding sizing please contact the customer service team via help@katmaconie.comn
All our products come in full sizes. If you normally wear a half size, we recommend you take the next size up in Kat Maconie shoes.
You can sign up for back in stock notification on the producing page by selecting your size and entering your email address. You will receive an email as soon as the size comes back in stock.
We manufacture our shoes and accessories in family run, boutique factories in China, that ensure the best craftsmanship as well as a fair, caring and safe environment for workers. Our design and production team travel twice a year to China in order to visit manufacturers and suppliers to meet the amazing women and men that make our dream design a reality. During these visits the quality of the production as well as the working conditions are closely monitored to ensure that our values stay aligned.
We do not offer styles from vegan leather at the moment, however, we are looking into options and hoping to have more to offer in the future. We do however offer some leather-free shoes in our KM range.
Please note these are general guidelines. We always advise storing shoes away from light and heat, in a clean dry area. Where possible we recommend keeping the shoes in their original shoe box. After wearing them, place your shoes on a shoe tree and leave to air out before returning them to their original shoebox. Never store your shoes in a room that is damp or subject to extreme temperature fluctuations. Many of our finishes and accessories are produced in house with great care and attention, to avoid damage to them, please avoid contact with abrasive surfaces. It is normal for leather goods to bear natural imperfections and anomalies, these make every piece original and exclusive to you. To help you better care for your Kat Maconie products please use the following guide here: https://katmaconie.com/pages/product-information
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