To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • You can return your items within 30 days of receipt of your shipment.
  • Enter your order number and email address in the fields above and click Start.
  • Follow the instructions and select the items you want to return.
  • You will get a confirmation email with the shipping guidelines once the return request is approved.

 

What items are returnable?

  • Returns must be in their original unworn condition.
  • All production packaking including shoe/ jewellery boxes and dust bags are considered part of the product so please place the items in ther original packaking and in a shipping box to prevent any damage during transit.
  • Due to hygiene reasons pierced jewellery is non returnable. 
  •  Archive sale items marked with a star  '*'  after the name are final and can only be exchanged or returned to a gift card.

 

What items are exchangable?

Kat Maconie offers exchanges only on different sizes of the original style(s) purchased. If you would like to change to a new style or colour, a new order must be placed. There is no return shipping or fee for exchanges. To initiate an exchange contact us by email at returns@katmaconie.com quoting your order number in the subjectline. 

 

How soon will I get my refund?

Once your return is processed, the refund will be applied to the original method of payment. Please allow 2-7 days for this to show on your account based on your bannk's usual refund processing times.

 

Returns outside the retun period 

Please note we don't accept returns for unwanted items after the 30 returns period. If a return is shipped back afte rthis period we may have to ship it back to your default shipping address and ask you to cover the delivery costs.

Are there any charges for return?

Please note: You don't pay the prepaid return cost separately, it is deducted from your refund. By using our pre-paid return label you consent to the deduction of the return postage cost from your refund. 

Pre-Paid Return Rates:

UK: £3.99 DHL EXPRESS

US: £5.00 DHL EXPRESS

EU: £5.00 DHL EXPRESS

UAE: AED55. DHL EXPRESS

KUWAIT: £10  DHL EXPRESS

QATAR: QR50 DHL EXPRESS

SAUDI ARABIA: SAR55 DHL EXPRESS

OTHER COUNTRIES: £15 DHL EXPRESS

 

Arranging a return with your own courier 

Postage and any costs incurred must be paid by the sender, and will not be refunded by Kat Maconie (this does not affect your statutory rights). We strongly recommend that you use a trackable courier service such as DHL Express to return your items to us, as we will be unable to offer refunds on items that do not reach us. For all returns, outer packaging must be marked 'returned goods' to allow us to process your refund or exchange promptly. 

RETURN ADDRESS

Kat Maconie Returns

Rioz Global Ltd

Unit 4 School Close Burgess Hill West Sussex

RH15 9RX

+447726 339092

Kat Maconie products purchased through retailers and stockists may not be exchanged or returned through Katmaconie.com.